Saw
Manufacturer Sagetech Improves Deliveries with Cutting Edge Web Service
from NetDespatch
Sagetech Industries has seen real improvements in reliability
and customer service after moving to a NetDespatch online booking and
tracking service to manage its deliveries. The British vertical panel
saw manufacturer immediately gained the benefit of the Internet service
after it switched from its previous logistics supplier to the Gazelle
International Couriers, part of the national carrier APC Overnight.
Sagetech
provides the widest range of vertical panel saws on the market and ranks
within the top 6 manufacturers worldwide. The company supplies several
sectors, including joiners, sign makers, DIY outlets, timber frame housing
manufacturers, furniture makers, export packers and maintenance companies.
'I like the quick, simple online booking and traceability that the web-based
system gives us. Once logged in, all we need to do is to enter a couple
of additional details on our dedicated on-line booking form and check
that the postcodes are correct, making sure we give the correct delivery
information. On submitting the form, the system immediately confirms receipt
and enables us to automatically print the Consignment Note and Daily Manifest.
This, combined with the friendly and efficient service we get from Gazelle,
allows us to focus on our core business and not worry about whether or
not our parcels are being delivered on time and arrive intact. The system
is helping our customer relationships and this has led to many of them
recommending us to other companies' says Nicky Bunker, Sagetech’s
administrator.
Sagetech prides itself in offering quality at competitive prices backed
by personal customer service. Although it uses a specialist carrier to
deliver its saws, a personalised letter of order acknowledgement, with
the user manual and smaller ancilliaries are sent to the customer in advance
using APC Overnight. This immediate response is appreciated greatly by
Sagetech’s customers.
Nicky Bunker tells the story of how the company came to implement NetDespatch
Velocity: 'I met Becky Clark, NetDespatch’s CEO at a UK Trade and
Industry 'Passport to Export' workshop. I told her that we had had difficulties
with our overnight parcel deliveries and that in particular we needed
a more efficient shipping and tracking solution. Becky suggested a number
of local carriers who used their Velocity web-based system. We chose Gazelle,
the local depot of APC Overnight, as they seemed a good fit for our business,
and had a reliable delivery record.'
'NetDespatch’s online booking and tracking system helps to give our
customers confidence in us and saves us time and money in not having to
chase up any delivery queries by having to make numerous phone calls;
now we can simply look online for the answer,' she concludes.
Web: http://www.netdespatch.com
Web: http://www.sagetech.co.uk
Caption: Nicky Bunker of Sagetech with an APC courier. One of Sagetech's
vertical panel saws is in the foreground
