Servis Reassures Aftercare Top Priority

Servis has announced plans to overhaul its aftercare service due to recent complaints concerning long delays for engineer call outs and spare parts being fitted. Servis has acknowledged the aftercare issues that customers have been experiencing, and has been working hard to resolve them by investing thousands into new service systems.

After taking time to talk to customers to understand their recent frustrations, Servis has restructured its call centre to ensure targets are tighter and each team member is more accountable.

Investment has also been made to improve the service delivered by Servis' team of engineers, providing them with the tools to streamline their role, allowing them to deliver a speedier, more efficient service. Each engineer is now equipped with their own laptop to check and order spare parts while out on call, and they are calling each customer every morning to let them know their estimated time of arrival.

Gill Hewitson, marketing manager at Servis comments; ‘We want all our customers to know that we have acknowledged our aftercare service has not been good enough for consumers in recent months, and have taken their feedback seriously. It's due to this we have invested thousands of pounds into resolving these issues by restructuring the way we operate, and supporting our engineers by giving them additional tools to help make their role easier and their output more efficient. The results will benefits consumers by providing a quicker response to call outs, with more being resolved first time.’

For further information, call Servis on 0121 568 8333 or visit http://www.servisuk.co.uk.