Smeg Announces Improvements to Logistics Programme

Smeg logistics drives an in-depth and multifunctional operations system whereby customers are provided with the maximum level of quality service. The company manages a total of 20 trucks throughout the UK and with environmental considerations at the forefront of all decisions, vehicles are replaced every third year. In addition to maintaining low emission levels, using new vans helps to create a fresh and professional image, all the while improving customer perceptions.

All 21 drivers are fully employed by Smeg, giving customers increased piece of mind and re-assurance. For the last 18 months, many of the drivers have been 'wet tested' and Part P registered. This service element is unique to Smeg and these qualifications allow all drivers to carry out plumbing and electrical tasks within households, speeding up the installation process.

Smeg's 80,000 square foot warehouse provides sufficient space to hold 8-12 weeks stock at any one time, resulting in an impressive stock availability rate of 98%.

All vehicles are tracked via a GPS device which allows control of the day-day operations of logistics more effectively, enabling the allocation of accurate arrival times and increased customer satisfaction.

Smeg appliances are available from department stores, quality kitchen studios and electrical retailers nationwide. Consumer readers requiring further information can call Smeg's Consumer Brochure Hotline on 0870 990 9907. Trade enquiries only should call Smeg (UK) Ltd on 0844 557 0070. Smeg's website is http://www.smeguk.com