Premium Appliance Brands Revolutionises Customer Support Service

Warrington based white goods company Premium Appliance Brands has proved that customer service is the top of its agenda by overhauling its customer support and service operations and utilising class leading technology to drive towards its objective of offering the best service within the industry.

The company has announced the massive investment made into the programme, installing a series of radical new systems, which will enable the company to manage the servicing of products in house and offer customers an unprecedented level of expertise.

The business has installed cutting edge call centre management software and has recruited a team of highly trained staff to manage customer service enquiries. This now means that the servicing of products can be managed in house, enabling PAB to deliver a personalised service to customers.

PAB has also recruited several highly experienced engineers who have expert knowledge of the company’s entire product portfolio, so they can provide detailed technical advice and support on demand.

The new state of the art service system also feeds jobs automatically to engineers’ PDA’s, provides immediate job status feedback and means that jobs can be routed and guided by satellite navigation, meaning that jobs are processed in the quickest and most efficient way possibly.

Another major advancement is a new spare parts system enabling the automatic re-ordering of parts to ensure a faster and more efficient service..

Commercial Director of Premium Appliance Brands, Mike Goulding comments; 'We are committed to being the best in our industry for customer support and service operations. The feedback we have received to date from customers about these new systems is extremely positive and will enable us to offer an unprecedented level of service to our customers. This is a major programme of investment and we have much more planned for the remainder of 2008.'

Web: http://www.pabl.co.uk