CPA - Kitchen Care for RW Trade

With eight years of experience supplying and installing kitchens, RW Trade Kitchens combines quality of product with quality of service and integral to this is the company's long standing relationship with the Consumer Protection Association (CPA).

‘We have been affiliated to the CPA with its insurance backed guarantee scheme for over five years,’ comments managing director of RW Trade, Robert Webb. ‘We reap numerous benefits from the scheme as do our customers. They get the peace of mind of knowing that they are protected and we get invaluable feedback on our products and on our installation practice.’

This feedback is vital and unique - the guarantee invites customers to give their opinions and says Robert, this is hugely beneficial to the company's ongoing policy of improvement and progression. ‘We need to know that what we are doing, we are doing to the highest levels of customer satisfaction. Customers rarely comment on a good job unless prompted, although should something not be right, then they are more than willing to voice an opinion. We are proud to say that we have had extremely positive feedback from the installations that we have done over the past five years with no serious complaints.’

Robert is able to use the positive comments in testimonials to his company's expertise in kitchens ranging from basic units to top-of-the-range bespoke for both the consumer and trade markets. In terms of marketing, this gives him the edge over competitors.
‘We incorporate the feedback into our literature and people can read for themselves genuine praise from satisfied customers,’ he concludes.

‘The CPA has worked on so many levels for us and for our customers and it has been the best investment we have made into ensuring that our customer service is second to none.’

Web: http://www.thecpa.co.uk