KBzine: the original kitchen and bathroom industry e-news - since 2002
28th January 2021

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We Have Mail

I feel like I’ve been searching for The Holy Grail for months.

We are Torontonians from Canada. My husband, (who is blind), and I are seniors and have had an excellent set of shower doors made by Showerlux Inc. for several years. The product is still excellent but one of the catches on the top of the middle door has broken off. The doors jam, squeak, and won’t function properly until it’s replaced. There used to be dealerships in Toronto and surrounding areas, but all of them have been shut down.

I have gone into the Showerlux website many times, tried to fax them with our request, and tried to email them. A few months ago there was even a website up with parts, that seemed to come from Germany. The email in Coventry wasn’t answered, the fax wouldn’t go through, nor would the telephone number I had here at the time. We’ve been thoroughly frustrated and don’t want to discard a first rate set of doors.

My understanding is that the Showerlux Inc. has moved to a new address. Perhaps this is why I haven’t been able to contact them.

Could you please help me out and send me their new address and the person in charge of Customer Service or the Managing Director of the company, or whoever will listen to me and provide assistance? It’s such a little part and isn’t sold anywhere around here.

I’m sure that the company has good public relations and could send out not one, but two of the catches – the heir and the spare.

The part number we originally found online is: #21-284.

If you are able to forward my email directly to Showerlux, which would be much appreciated.

Thanks,

Mrs Pat Wenger
T: 416 691-8235
E: [email protected]

Ed: Can anyone help this reader please?

15th January 2010