KBzine: the original kitchen and bathroom industry e-news - since 2002
28th January 2021

We strongly recommend viewing KBzine full size in your web browser. Click our masthead above to visit our website version.

Warts and all: major bathrooms customer service survey launched

Don't you just hate it? You've a pocket full of money. You want a new bathroom. You go into the showroom and you're either completely ignored (they are chatting about lasts night's soaps) or, if you are spoken to, they haven't got a clue. "I'm just standing in mate. I'm usually in gardens," is the type of reply you're likely to get.

Today's customers are increasingly sophisticated and just won't put up with shoddy customer service. But how bad, or how good, is it in today's bathroom world?

The Bathroom Manufacturers Association is targeting customer service as the theme in this year's Bathroom Conference, and to make it more relevant than ever the BMA has launched a major customer service survey, the results of which will be used by the conference speakers to show delegates how the industry is fairing. The full results of the survey will be published - warts and all.

The survey gives everyone in the bathroom industry the chance to have their say and, more importantly, influence the direction of the conference programme.

So how importantly do you really take customer service? The survey takes just a few minutes to complete, online. It is anonymous and just involves clicking boxes.

Here is the link: www.surveymonkey.com

The conference, at Carden Park Hotel near Chester on 19 October 2010, is open to anyone in any sector of the bathroom industry. Seats are going well and attendance is expected to be up on last year. Bookings can be made through the BMA via:

T: 01782 747123
W: www.bathroom-association.org

27th August 2010