Latest
One Day KBB Sales Course
The
latest one day KBB sales course was
held at Miele Experience Centre on 5th September and was attended by 16
KBB delegates including designers from Poggenpohl and Bulthaup.
This latest course takes the number of kitchen and bathroom delegates
that have been trained on sales techniques to 104 since the courses started
in April 2006.
The course covers the basic selling steps, features and benefits, buying
motives, negotiation, body language and the ‘Wow’ factor and
is tailored to the kitchen, bathroom and bedroom industry.
The course is delivered by Graham Hayden who was Managing Director and
CEO of the KBSA for 10 years from 1996-2006.
Commenting on the course, Oliver Smith of The Kitchen Company said ‘Its
interesting to see how it relates to actual examples in my work. After
2 years of design and sales, I can now use these techniques that I learned
on the course.’
The next course will e held at Whirlpool Croydon on Thursday 18th October
2007 and any delegates wishing to book should contact Graham Hayden at
Higrahamhayden@aol.com or
call on 07889 692164. Delegate places can also be booked via the KBB NTG
website http://www.kbbntg.com.
BAL
Announces Franchise Plans for Award-Winning Training Operation
Tile
adhesive and grout manufacturer, Building Adhesives Limited has announced
ambitious plans to expand the reach of its BAL Training Centre programme
through a franchise package. The landmark move will see other training
providers able to offer branded BAL courses at their centres, following
a standardised and proven curriculum encompassing both wall and floor
tiling.
David
O'Neill, managing director at Building Adhesives commented:
‘The decision to offer our courses as a franchise package is something
we have considered for a long time - as we believe our training centres
provide an essential service to the industry By creating the franchise
package, we can help other quality training operations to provide the
same standard of training and assessment as we offer on our premises.’
As the tiling industry continues to debate the best way forward in terms
of training, BAL will offer training providers a structured and proven
curriculum for a variety of courses catering for the complete spectrum
of skill levels. The long-established training programmes have led the
BAL Training Centre to be named as a Centre of Training Excellence by
The Tile Association, and the operation has been highly commended by the
National Training Awards. Each BAL Training Course Franchisee will be
offered a training programme for each course, teaching tools and resources,
marketing materials and even adhesive and grout product to use for training.
To maintain standards, BAL will operate a stringent policing policy for
all franchisees to ensure the guidelines are being followed to the letter.
David O'Neill continued:
‘Our franchisees will be supported with exactly the same materials
as our own training centres use - creating a universal curriculum across
the network. We will police the franchise agreement regularly to ensure
each provider is maintaining our high standards, giving the candidate
great peace of mind when undertaking training courses.’
Established in 1992, BAL has seen over 5000 candidates pass through the
doors of its training centre, and aside from training programmes the operation
offers NVQ Level 2 Assessment though both the on-site assessment (OSAT)
and new Experienced Worker Practical Assessment (EWPA) routes.
BAL is already seeking potential training partners, and the first BAL
Training Course franchisee is expected to be announced in the coming months.
Web: http://www.bal-adhesives.co.uk
Planit
Training Course for KBB Industry Scores with Retailers
Developer
of design and visualisation software for the kitchen, bedroom, bathroom
and home improvement markets, Planit International
has announced that the first of its Winning more Clients training courses
was a success.
'The way in which our new course has been received underlines how Planit
has identified a need within the KBB industry to achieve excellence through
building stronger customer relationships,' says managing director Alastair
McPheat.
'Delegates are returning to their companies with renewed enthusiasm and
a portfolio of practical approaches that serve to enhance overall business
performance.'
Designed to build a closer appreciation of how the customer care process
can benefit a company’s profit and turnover, the 12 delegates from
both retail and manufacturing sectors, said they found the NTG-approved
course practical and stimulating.
'We achieved all our objectives on the day, judging by the positive response
from delegates,' says Graham Hayden, who ran the course on behalf of Planit.
'Analysis of the feedback forms I received indicated an overall satisfaction
rate of 92%.'
Winning more clients proved beneficial in helping showroom and installation
staff to maximise their sales potential – and also as a refresher
for experienced personnel in the KBB sector – with the body language
and WOW technique modules making the greatest impact.
'My colleague Angela Spicket and I found the course very informative,'
comments Graham Munns of kitchen retailer Surrey Interiors. 'I would definitely
recommend it to others – we are encouraging the rest of our team
to attend the next one to be held in Ashford in November.'
Winning more clients delivers a comprehensive view of the sales process
through customer relationships, showing how they can be built and maintained
so as to make a healthy impact on profits. The objective is to highlight
and concentrate on the importance of good planning and preparation, supported
by the appropriate use of CAD systems.
Two further courses are scheduled for this year: Manchester on 12th September
and Ashford, Kent on 13th November. The cost of £145.00 per delegate
includes support material, refreshments and lunch. Group bookings (three
or more) are available at £120.00 per delegate.
Places are limited so early booking is recommended. For more information
and to reserve places on the courses, visit http://www.planit.com/uk/training;
or contact the support team on 01233 635533, email uksupport@planit.com
New
Portfolio of Training and Support Services from ArtiCAD
ArtiCAD
Limited,
the CAD software specialist for kitchen, bedrooms, bathrooms and home
offices, has extended its portfolio of customer training and support services,
with the aim of ensuring that the ArtiCAD-Pro software contributes significantly
(and daily) to the efficient management, strong growth and sales success
of its clients.
Training services include Level 1 and Level 2 ‘in-house’ courses
at the company’s purpose-built training centre in Watford. These
are complemented by ‘On-line training’ which uses one-to-one
web-based tutorials over a secure broadband connection. This mode of training
is proving extremely popular for clients who wish to benefit from intensive,
personal sessions and refresher courses without having to leave their
own place of work. The ‘On-site’ training option is designed
for larger organisations with several people to train at the same time.
The company’s Support Services include a Telephone Helpdesk, Online
Support (whereby an ArtiCAD support technician can remotely take over
the client’s PC to solve a problem) and Email Support.
Full details of ArtiCAD’s portofolio of Training and Support Services
are now available in the company’s new literature, which also includes
many examples of how these services are being used by customers.
Tel: +44 (0) 1923 888101
Web: http://www.articad.cc