Training
Gives Perfect View of Sight Impairment
To
furnish architects and specifiers with the benefits of colour contrast
in door furniture, and the equipment available for the disabled in bathrooms
and the like, turnquest UK has opened a new training centre.
Kitted out with 'state of the art' audio visual equipment, the centre
can entertain about a dozen architects at a time, to bring them up to
date with the latest developments in the HEWI range of door furniture,
grab rails, and sanitary ancillaries.
Those making the visit are invited to try on special spectacles which
give a true representation of what is seen by somebody with severe visual
impairment.
By wearing these spectacles, they are then able to see (or perhaps not)
door handles of various colours, against a variety of different coloured
backgrounds. From this, they can identify which colours work against others
- giving the visually impaired a greater chance of 'picking out' the handle
from the background.
Specially weighted 'boiler' suits are also available. By wearing these,
visitors get a true representation of what if feels like to be movement
impaired, and how grab rails and the like can ease their movement and
give them greater stability.
Commenting on the opening of the centre, sales director Mike Thew states:
‘We felt it important to go beyond giving our visitors sales information
and theory. By giving them the opportunity to take a 'hands on' approach
to testing our product range, we feel that architects and specifiers will
learn a great deal about colour contrast and equipment for the physically
disabled.’
This training centre further enhances turnquest's commitment to bringing
'barrierfree' design to the marketplace, and shows the wide range of design
options available to architects involved in any work where catering for
the disabled is absolutely essential.
Tel: 01634 377688
Email: info@turnquest.co.uk
Web: http://www.hewi.com
The
latest NTG approved one day sales and customer care course was held at
the Miele Experience Centre on March 14th. 10 delegates from the industry
attended the course which trains on the basic steps of the sales process
related to the KBB industry together with sessions on negotiation, customer
care and the ‘wow’ factor.
This was the 7th course run in the last year and 72 KBB delegates have
now experienced the course which is run by Graham Hayden former managing
director of the KBSA.
Luke Bates who attended from In Toto Exeter commented ‘Very good
course and highly recommended’
Future courses are now being planned and details can be obtained from
the NTG website http://www.kbbntg.com
or by contacting Graham Hayden at Higrahamhayden@aol.com
Roman,
the UK shower manufacturer, has put all its company van drivers through
the Safe and Fuel Efficient Driving (SAFED) for Vans course. 38 members
of staff in total have participated in the course.
Those sitting the test include Roman’s delivery vehicle drivers and
also Roman’s team of Technical Sales Engineers. All participants
so far have passed, with some achieving ‘excellent’.
Left
to Right: Matthew Rapier of Drive Tech, Stephen Ruddock, John Fitzgerald
& Tony Ruddock (who all participated in the training) and Mike Spink,
Logistics Director at Roman.
As
the named suggests, the SAFED course teaches participants how to become
safer and more fuel efficient drivers. The course, administered by Drive
Tech, involves a day of training including classroom theory work and road
work; it is then concluded with a test. The course is a Department of
Transport intuitive.
The training will benefit Roman as it can save a van driving an average
of 20,000 miles a year; up to £500 worth of diesel per year, over
a þ tonne reduction in carbon emissions, fuel consumption by around 10%
per vehicle, fewer accidents resulting in lower insurance premiums, lower
running costs, reduced maintenance requirements and a higher re-sale value.
The Driver also benefits from the course as driving will be less stressful,
there is less chance of them being involved in a collision and the skills
they learn can be used when driving their own private vehicles.
Roman’s Logistics Director Mike Spink comments; 'When Roman heard
about the SAFED training we were keen to get our drivers on the course.
It would be beneficial to us as it would save money on fuel as well as
decreasing the likelihood of road accidents. It is also beneficial to
the environment as carbon emissions given off by vehicles can be cut by
þ tonne per vehicle, per year; this is an area which all businesses should
be focussing some attention on. Although some of our drivers were unenthusiastic
initially, following the training course everybody came back feeling positive
about the training and we all feel it was extremely beneficial. We are
already beginning to see evidence of savings in fuel consumption.'
Tel: 0845 0522 445
Email: brochures@roman-showers.com
Web: http://www.roman-showers.com
Planit
Announces New Training Programme for KBB Industry
Developer
of design and visualisation software for the kitchen, bedroom, bathroom
and home improvement markets, Planit International,
is extending its support to customers by offering a new training course.
Providing excellent service is increasingly important to the KBB industry
and a key factor in winning new business. The most successful and profitable
companies provide quality customer support through the best staff. The
new Planit course – Winning more clients – is designed to build
a closer appreciation of how the customer care process can benefit a company’s
performance, profit and turnover.
The NTG-approved course which qualifies for grants for any registered
business that pays the training levy to the CITB, will be run by Graham
Hayden, managing director of the KBSA from 1996-2006. With an extensive
knowledge of the KBB industry, Graham sets high standards for professional
customer relationships, sales and marketing, through his work both with
the KBSA and in a professional coaching capacity.
Dedicated to ensuring that the professional standards for the industry
are upheld in the field of customer care, customer relationship management,
sales and marketing, Graham has run successful sales training courses
for major international corporations including Whirlpool, Maytag, Merloni
and Trust House Forte Hotels.
'This is quite a departure from the subject matter of the training courses
we usually run, involving the use of Fusion,' explains managing director
Alastair McPheat. 'Nonetheless, it is totally in keeping with our aims
of continually improving our support to customers in the way they do business.'
Winning more clients delivers a comprehensive view of the sales process
through customer relationships, showing how they can be built and maintained
so as to make a healthy impact on profits.
The objective is to highlight and concentrate on the importance of good
planning and preparation supported by the appropriate use of CAD systems.
Aimed at designers, showroom staff, proprietors and installation managers
looking to maximise their sales opportunities and profit through tried
and tested customer care techniques, the course is also suitable as a
refresher for experience personnel in the KBB retail sector.
The sessions on body language will be particularly useful to all those
involved in face-to-face communication with clients; a consideration of
‘wow’ techniques will clearly demonstrate the opportunity to
maximise profit and attract new business either directly or by referral,
through quality negotiation and customer satisfaction.
Course programme
The Winning more clients industry training courses will be held in the
West Midlands on 28th March; Ashford, Kent on 23rd May and 13th November;
and in Manchester on 12th September. The cost of £145.00 per delegate
includes support material, refreshments and lunch. Group bookings (three
or more) are available at £120.00 per delegate.
Places are limited so book well in advance. For more information and to
reserve your place on the course, visit http://www.planit.com/uk/training;
or contact the support team on 01233 635533, email uksupport@planit.com
Latest
One Day Sales Course Delivered for KBB Delegates
The
latest one day sales course delivered for KBB delegates was hosted by
Indesit Peterborough on 7th February
bringing the total number of delegates attending the course to over 60.
The course has been approved by the NTG (National Training Group) and
CITB and delegates experience the basic selling steps, buying motives,
negotiation, body language and the ‘Wow’ techniques for excellent
customer care.
Peter Clements from Old Fashioned Bathrooms Debenham Suffolk who attended
the course described it as ‘Very useful course indeed’ and Julie
Knight from Advanced Installations Huntingdon Cambridge plans to concentrate
on ‘ideas to wow clients’ as a result of the course.
Rachel Johnson, sales trainer from Indesit quoted ‘Enjoyable course,
a lot learnt, and will be very useful in my role’
The course is delivered by Graham Hayden who has spent over 25 years in
the KBB industry of which 10 were spent as Managing Director of KBSA.
He says ‘The course has been tailored to the KBB industry but takes
sales examples from many different fields. I target the course to deliver
Interest, Fun, Usefulness and Memorability’
The next courses are planned for 14th March at Miele Abingdon and 18th
April at Waterline Newport Pagnell.
Any delegates wishing to book on the course can visit the NTG website
for a booking form http://www.kbbntg.com or contact Graham Hayden at Higrahamhayden@aol.com
for more details.
Geberit
Opens New Training Academy
Geberit,
the manufacturer of wall-hung frame systems, advance flushing technology,
and supply, drainage and rainwater systems, has opened a new Training
Academy at its UK headquarters in Aylesford, Kent. Offering sessions that
are always adapted to individual requirements the new facilities offer
relevant technical and theoretical courses to the whole spectrum of Geberit
customer; including architects, M&E consultants, specialist contractors,
and plumbing and heating installers.
New facilities include practical workshop training areas specialising
in each of Geberit’s product sectors; Washroom and Bathroom Systems,
Supply Systems and Drainage Systems. Accompanying this, is a common installation
area offering hands-on experience on how the total solution offered by
Geberit sits together, alongside installation procedures for individual
products. Finally, a new state-of-the-art seminar room provides an enclosed
space for theoretical and CPD training for up to 20 people.
These new facilities, located in a renovated space on the ground floor
complement the existing 70 person seminar room and hydraulic* tower also
on the same floor. These existing facilities have been updated as part
of the refurbishment and together complete the new UK Geberit Training
Academy.
'We aim to offer the highest quality products, supported by the highest
value training,' commented Ian Crickmore UK Training Manager for Geberit.
'Around 30% of all our sales are on new products, reflecting the innovation
we are constantly bringing to the market. However, because of this it
is essential that we offer top quality training that passes on our technical
expertise and incorporates our ‘Know How’ installed principles.
The new Academy does just that.'
For more information on training course available please contact the Internal
Sales Team on 01622 717811.
*The hydraulic tower shows good practice in soil and waste drainage applications.
Tel: 0800 0075133
Email: geberit@web-response.co.uk
Web: http:/www.geberit.co.uk
SMART
Announces 'Byte Size' Training
SMART
Systems
is a leading IT provider to the KBB market, offering an easy-to-use yet
powerful business and operational management solution that aids business
growth by increasing productivity and efficiency. Created by KBB professionals,
SMART is constantly developing its product offering and following recent
customer research has identified a niche for remote training. As a result
of the findings, SMART has launched its new training initiative - SMART
'Byte Size'
'Byte
Size' is a secure online training facility available to all SMART clients.
Cost-effective it offers very focused training session 'bytes' of 30 minutes
which is easily tailored to the needs of the individual user. Fully flexible,
it can be booked at any time to suit the business needs or learning preference.
It is easily set up remotely by SMART over the Internet directly to the
user's computer. The Byte sized training begins by telephone, as one of
SMART's highly trained support team guides the customer through the process
and then at the touch of a button the step- by- step training on the target
computer begins.
Charles Kovacik, Development at SMART Systems explains,
‘Byte size training is a really useful innovation that will revolutionise
the way training is delivered to SMART users. Designed to assist our clients'
increase their SMART knowledge, it offers them manageable 'bytes' and
with the added benefit of learning from the comfort of their own desk!
It is ideal method of training for all sizes of KBB businesses and is
available on demand.’
SMART prides itself on customer service and support and 'byte size' training
allows the client to choose the length of training time, knowledge area
and time it takes place. Many KBB businesses after the SMART initial onsite
training may over the years have had a change of staff or just simply
want to brush up their knowledge. With the SMART software constantly evolving,
byte size training offers a quick and easy way to get to grips with new
functionality.
Call SMART to book a low cost 'byte' sized training session on 01344 890979.
Web: http://www.smart-systems.co.uk
Key
members of staff at Roman have sat
two of the BMA’s core merit certificates in Shower Enclosures and
Shower Trays.
The
participating members of staff are from a range of departments across
Roman including; Customer Services, Export, R & D, Sales Support and
Production Engineering.
All those who sat the test passed first time, with Roman’s Customer
Services Manager and Export Manager both achieving 100%.
The BMA core merit certificates are designed to equip retailers, merchants
and installers with essential product knowledge to enable them to meet
consumers’ needs. They were useful to Roman staff to give them a
better understanding of all the different types of shower enclosures and
trays on the market, along with the individual advantages and disadvantages
of these products.
Alongside shower enclosures and trays, participants can also study for
core merit certificates in Shower Controls, Sanitaryware & Fittings,
Baths and Brassware. The guides and tests have been written by industry
experts and approved by BMA members.
David Osborne, Managing Director of Roman, comments; 'I was keen for Roman
staff to sit the BMA tests because it is important that they have an excellent
understanding of not only Roman’s enclosures and trays, but of these
products in general. We also felt it was important to support this initiative
by the BMA as it is an excellent way for retailers, merchants and installers
to excel in their field. All those who participated in the tests found
them a challenge, but certainly got a lot out of them. They gained a diverse
understanding of all shower enclosures and trays available in the market
place.'
Tel: 0845 0522 445
Email: brochure@roman-showers.com
Web: http://www.roman-showers.com
Bathroom
Academy Reaches Milestone
The
BMA's Bathroom Academy reached a milestone
recently with the award of the 100th certificate to a well deserving student
for successfully completing a Core Merit.
Helen Williams, showroom manager of Bristol-based BBS Plumbing and Heating
Supplies, now has two Core Merit certificates for completing two of the
Academy's Generic Industry Guides: one for baths and one for sanitaryware
and fittings.
‘I've found the material provided by the Bathroom Academy very useful
indeed. Although I've been in the Industry for 10 years I still like to
learn and enhance my knowledge. As a result of studying the Core Merits
I can confidently and successfully advise customers and colleagues,’
says Helen.
Helen is enjoying studying the Guides so much that she has decided to
complete all six Core Merits, after which she will gain access to the
'members only' Bathroom Academy and become eligible for comprehensive
information on new products that is vital for remaining abreast of trends
and changes, assistance with Continuous Professional Development (CPD)
and networking opportunities.
BMA Chief Executive Yvonne Orgill says: ‘We're very proud of Helen
and delighted to award her our 100th certificate. The Generic Industry
Guides are proving extremely popular with more than 47,000 downloaded
from our website http://www.bathroom-association.org/training
so far this year.
We're extremely pleased with the response and our plans are well advanced
for three new Guides early next year.'
The current seven Guides feature detailed information on Bathroom Furniture,
Brassware, Shower Enclosures, Shower Trays, Shower Controls, Sanitaryware
& Fittings, and Baths. Written by experts and offering a consistent
voice using common language and sharing good practice, they follow the
same five elements: right choice of product; generic industry design;
generic industry installation; FAQ, and, Industry terminology. They provide
essential product knowledge to installers, merchants, and retailers and
are intended to supplement other studies and enable stakeholders to 'get
it right first time'.
Bathroom Academy Training Manager Phil Lumley comments: ‘The BMA's
Core Merit programme is the ideal way for people performing any function
within the Bathroom Industry to learn at their own pace in their own time
at a very affordable cost.'
The BMA has found that stakeholders who choose to successfully complete
the six Core Merits and sit the multiple choice questions reap huge rewards.
Their product knowledge rivals the most seasoned stakeholder and they
have more confidence, are professional and successful.
Helen adds: ‘I would certainly recommend the Bathroom Academy's Guides
and Core Merits to all Industry stakeholders. They certainly add value
to professional performance and they're great fun to do!’
To learn more about the Bathroom Academy call Phil Lumley on 01782 747
123 or email phil.lumley@bathroom-association.org.uk
The BMA Bathroom Academy - Committed to Excellence
Web: http://www.bathroom-association.org
Bristan
Expands Successful Online Shower Training Academy
Following
the successful launch of the Online Shower Training Academy last year,
Bristan is already expanding the
reach of its training. A new module, Ceiling Fed Showers, is the latest
addition to the academy which is designed to help installers become familiar
with the principles of specifying showers.
The
free of charge training programme is designed for both installers and
trade counter staff and the latest module on ceiling fed showers gives
technical features and benefits of the products as well as offering installation
advice. One of the most attractive benefits of ceiling fed showers for
example is that they provide an easy solution to fixing a shower to a
solid wall. They can be fitted directly onto existing tiled surfaces and
rise up into the ceiling without the need for chasing out walls for pipework.
For installers and trade counter staff wanting to be able to buy, sell
or fit ceiling fed showers, the addition to the Online Shower Training
Academy will be invaluable.
Divided into three parts, the module covers the three styles of Bristan
ceiling fed showers including Twinline and Dual Control. To gain a certificate,
users can browse the module at their convenience to gain an in-depth understanding
of the subject, and then correctly answer a series of multiple-choice
questions.
Rather than taking time out to attend a day course, an installer can tailor
this course around other work duties, simply logging on at any time of
the day or night and working at a pace that suits them. The new Ceiling
Fed Showers subject can be taken separately from the original six module
Bristan Shower Specialist which covers aspects of plumbing systems, WRAS
approval and accreditation, shower pumps and specification of different
shower types.
The training site will also act as a vital information resource for notifying
installers about upcoming legislation changes and give troubleshooting
advice and installation tips.
Judith Gibbons, Head of Marketing for the Bristan Group says: ‘We
have been delighted with the response to our Online Shower Training Academy
and we have been inundated with both novice and seasoned installers and
trade counter staff logging on to learn, refresh and update themselves
on key issues within the industry. We identified ceiling fed showers as
another strand for the academy and feel sure that this module will be
as well-received as the others. Installers have been particularly impressed
with the flexibility of the system and the ability to fit it into their
busy schedules. The speed with which new legislation and information can
be accessed is another major benefit and we will continue to update this
section to include anything of relevance.’
Web: http://www.bristanshoweracademy.co.uk
The
Amana Master Class Designed for the Kitchen Specialist
Amana
has invested in a dedicated training course to highlight the benefits
of its premium, luxury refrigeration brand Amana. Knowledge is a powerful
tool at the point of sale and one of the keys to the success of retailing
in the premium appliance sector. Amana's specialist Master Class is held
at the company’s UK headquarters in Redhill, Surrey for kitchen retailers,
designers, architects and specifiers.
The course delivers insight into the Amana brand, plus the involved details
that a busy retailer doesn't have time to get to grips with. Time is spent
on the intricacies such as the art of integrating a genuine American Amana
refrigerator into a designer kitchen, using the range of kits available
from the company.
The Amana Master Class covers an introduction to the company from a corporate
standpoint; the history of the brand; an explanation of the Amana model
numbers; product training with key, core features explained in detail;
why sell Amana and how to sell premium genuine American refrigeration;
how to customise and make the appliance an integral part of the kitchen.
Attendees are invited to take part in practical exercises, learning first
hand how to use the panel and build in kits that are ideal for customising
an Amana for the designer kitchen today.
‘Training is a fundamental in this competitive market place today.
The best place to learn about products is directly from the manufacturer
and at Amana we take training very seriously. For the kitchen specialist,
knowledge at the point of sale is a winner; armed with a comprehensive
raft of knowledge will encourage and create trust with the consumer that
cannot be bought. It is the only tool to encourage trading up and improve
the value of the sale. Our training means the retailers can enjoy some
quality time off-site, with the opportunity to understand and appreciated
all aspects of the Amana brand. We also take the opportunity to introduce
our customer care programme that Amana uniquely provides to support our
retail partners,’ explains Steve Stroud, Amana Master Class Trainer.
To find out more on Amana's Master Class and how to book your place, call
your Area Sales Manager or call Amana on 01737 231000.
Graham
Hayden Training Course Update
Whirlpool
UK hosted the latest one day sales course on 1st November which was attended
by 12 delegates from the KBB industry. This was the 5th course run by
Graham Hayden since his retirement
from KBSA and he has now trained 55 KBB delegates on the skills required
for sales and customer care in kitchens, bathrooms and bedrooms.
The course covers the basic sales techniques together with modules on
negotiation, body language, Customer care and ‘wow’ factor and
each delegate is followed up with a personal action plan for implementation.
Commenting on her attendance at the course, Chantelle Edwards from In
Toto Ealing said ‘The course was very interesting, fun, useful and
memorable’
These courses are approved by National Training Group (NTG) and CITB levy
payers can claim a grant for delegates attending. KBSA members that book
on the course receive a £45 discount off the delegate price of £195.
The next course will be held at Indesit Peterborough on Wednesday 7th
February 2007 and any delegates wishing to book a place can do so on the
KBSA or NTG website or contact Graham Hayden direct on Higrahamhayden@aol.com.
Loo
school! - Heritage Bathrooms Encourages Local Students to go 'Potty' over
Science
As
part of an initiative to give young people hand's on experience of the
science behind sanitaryware, Heritage Bathrooms
has invited local students to create their own mini WCs at its ceramics
division in Brighouse, West Yorkshire.
The scheme saw 27 students from North Halifax Grammar School visit the
Brighouse division following extensive classroom study on the exact science
of creating sanitaryware. The pupils were then given the chance to make
their own 'Mini Loos' to demonstrate how their weeks of study could be
used to produce a saleable product.
The
project, which was designed to take science out of the classroom and give
pupils hand's on experience of UK manufacturing, has received positive
feedback from various teaching organisations involved in the application
of science in industry for youngsters. Following the success of this initial
pilot scheme, Heritage Bathrooms will be extending the scheme to the sixth
form students of Materials Science at North Halifax Grammar School and
beyond that plans to offer the experience to more schools in the local
area.
‘Teaching scientific applications proactively is a great way to tap
into the undoubted energy of youngsters and allow them to see science
in action,’ comments Brian Keeley, Divisional Director of Ceramics
at Heritage Bathrooms.
Tel: 0117 963 3333
Web: http://www.heritagebathrooms.com
eLearning
for HVAC and Refrigeration Industry
The
training and education provider for the HVAC and refrigeration industry,
elearning-training.com, has launched
a new website to deliver cost-effective and flexible training solutions
online to individuals and corporations. The website delivers an interactive
learning environment that allows users to learn in an easy and convenient
way, regardless of time or place. It is planned that the portal will become
the international virtual gateway to a wealth of training and reference
material, resources, and best practice information for heating, ventilation,
air conditioning and refrigeration engineers' continuing professional
development and lifelong learning.
The first available online course - Refrigeration Fundamentals - contains
four 30 minute-modules covering Thermodynamics, Vapour Compression Cycle,
Gas Properties and Laws, and Pressure and Pressure Measurement.
Two further courses in the series HVAC & Refrigeration training, covering
Air Conditioning and the Reference Library are currently in production
and will be available by early November 2006.
Graham Stuart, Operations Managing Director: 'We believe that everyone
in our industry should be able to access opportunities for quality e-learning
because other industry sectors have been doing this for some years already.
We remain committed to developing and providing modern e-learning methods
at prices affordable to all'.
The training material is developed from the extensive knowledge of senior
professional engineers and establishes a high quality training package
that disseminates the information in ready to use interactive modules.
Each course is individually tested by professional engineers to ensure
compliance with industry standards before they are approved for use.
elearning-training.com is backed by the resources and expertise of The
Star Refrigeration Group.
Founded in 1970, the Group maintains a worldwide reputation built on quality,
reliability and sound technical innovation and has successfully delivered
products and services to its customers to over 50 countries.
The SRG operates in five global business sectors: - Refrigeration Engineering
(Star Refrigeration); Industrial Freezing and Chilling Systems (Starfrost);
Electrical Engineering (Penec); Technical Consultancy (Star Technical
Solutions); and Learning (elearning-training.com).
Web: http://www.elearning-training.com
It's
top marks for two team members at Aqualux
who've passed a Quality Control course with flying colours.
Andy Adams and Pete Ward, both from Aqualux's Quality Control department,
took the intensive five-day course, which ended in an examination where
they both scored well above average with a pass rate of over 90 percent.
The course, which was held at Ossett Hall, Essex, provides an in depth
knowledge of ISO 9001:2000 to ensure best practice and maximum conformity
throughout Aqualux's Quality Control processes.
Andy commented on the course: ‘There is an exceptionally high level
of emphasis put on Quality Control at Aqualux, so it's important that
we have the latest information to make sure we continue to maintain product
excellence.’
BAL
Training Centre Launches New Five-day Hybrid Course
The
BAL training centre operation, which
incorporates three centres nationwide, is set to introduce a new five-day
training programme to its portfolio; combining wall and floor tiling courses
for the first time.
David
Rowley, a spokesperson for the BAL training centres commented:
‘Since the first Building Adhesives training centre opened fourteen
years ago, we have completed over six-hundred individual courses, and
we have used the knowledge and experience we have gained over this time
to create the new hybrid five-day scheme.’
Although the individual three-day wall tiling and floor tiling courses
are still available, the hybrid five-day course will help to provide a
convenient and cost-efficient starting block for new and inexperienced
tile fixers.
The first BAL training centre opened in 1992 on the site of the company's
headquarters and manufacturing plant in Stoke-on-Trent. Since then, almost
five thousand delegates have passed through the doors of the operation,
which now has additional centres in Bristol and Enfield. In 2005, the
training centres began offering an assessment programme for NVQ students.
David Rowley added:
‘Our focus with the BAL training centres has always been to drive
forward the quality of the industry through the provision of a strong
foundation for practical tiling skills. As such, we are always looking
for new ways to advance and evolve our training programmes, and the new
five-day hybrid course is testament to this.’
Individuals or groups interested in booking a course should contact 01782
591123
Graham
Hayden Training Courses
Following
his retirement from KBSA Graham Hayden
is running a series of training courses that he has developed for the
KBB industry in conjunction with the NTG (National Training Group). These
courses are now approved by the NTG and qualify for grants for any business
that is registered and pays the training levy to the CITB.
The courses have been developed to be particularly useful to designers,
sales representatives, proprietors and any members of staff that wish
to understand the principles of sales and customer care. Two successful
courses have already been run with 27 KBB delegates attending the one
day sales courses at Indesit and Miele.
The next one day Customer Care and Liaison course will be held at Whirlpool
Croydon on Wednesday 1st November 2006, The cost per delegate is £195
with a discount for KBSA and NTG members of £45.
The course covers the basic sales process, negotiation, buying signals,
closing techniques, body language and the ‘Wow’ factor.
Delegates wishing to reserve a place on this course should contact Graham
Hayden direct at Higrahamhayden@aol.com
or tel/fax 0208 462 0181 or mobile 07889 692164 to receive full details
of the course content.
Further courses are planned later this year and will be detailed on the
KBSA website.