Moores has thrown open its doors to customers and staff with a brand new extranet service called I-View.
So what exactly is I-View? The word extranet might not set everyone’s world on fire, but the impact it has had on Moores customers and staff since its launch has been nothing short of earth-shattering. It has opened up a whole new world of information aimed at making everyone’s lives easier. If a retailer wants to track an existing order or check an old invoice, or a customer wants to place an order for example, it’s just a click of a mouse away on I-View. So instead of having to pick up the phone, the information is instantly accessible online.
Any member of staff on-site or in the field, and any client or contractor can access information from I-View. Accessing invoices, old orders, active orders and kitchen drawings are all just a click away. Users can also download call-off documentation, access quotes, see estimated real-time delivery dates or proof of delivery – you name it, I-View will find it. Setting up an account is quick and easy and the results guarantee to make a job run more smoothly.
“If our customers can find whatever they want on I-View instead of calling us to ask, it gives them more control over their business and leaves us more time to get on with making fantastic kitchens,” says Andrea Dean, product manager for Moores.
“Extranet may sound a bit computer-geeky, but it’s simply an information tool designed to make our jobs easier. Contemporary, clean design means I-View has a fresh, accessible look, and we’ve made sure it’s a doddle to use. Just tap in a keyword or phrase, or use the drop-down menus. The answer will appear on screen in an instant.
"In a world where business keeps on moving faster, I-View allows users to stay ahead of the game by accessing information exactly when it’s needed. The success of our extranet has been phenomenal. Running a business smoothly without I-View is unthinkable now.”
