KBzine: the original kitchen and bathroom industry e-news - since 2002
28th January 2021

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We have mail: training dates

Hi Jan,

I am pleased to confirm the following dates and venues for my Sales and Customer care courses Jan-April 2012. I do hope that companies will send their delegates along to these courses as the benefit will be increased profitable sales for their organisations.

Over the last five years, I have trained over 770 KBB delegates on my courses and helped them improve their skills in delivering exceptional customer care (thereby ensuring prompt payments and extra referral business) and increase their business in a very competitive market.

The courses are split into two levels. Level 1 is aimed at new entrants and anyone in the industry that deals with clients and wants to understand the basics of selling. It is also an ideal refresher for sales staff.

Level 2 gives a revision of level 1 and looks at business planning from a sales perspective together with proven techniques that ensure that you are 'on the same wavelength as your customer', thereby increasing your opportunities to close the sale effectively and profitably.

Delegates that book on any level 1 together with any level 2 will be entitled to a 50% discount on the published rates.
My courses are accredited by the KBB NTG and CITB Construction skills (grants available for businesses in scope).

The courses are as follows:
February 8th level 1 Whirlpool Croydon
March 14th level 2 Whirlpool Croydon
March 27th level 1 Articad Watford
April 11th level 2 Articad Watford
April 25th level 1 Du Pont Corian Pitstone Bucks

Those interested in attending can reserve places by e-mailing me or visiting my website and booking on line or calling me on 07889 692164 for more information.

I wish you a very successful 2012!

Graham Hayden
E: [email protected]
W: www.grahamhaydentraining.com

20th January 2012